Overview

We are a small team with a big business!

Our customers come first, and our Customer Support team is at the forefront.

Are you passionate about people? Do you want to join an established e-commerce company?

If you’re based in CANADA and interested in remote work, then we are looking for you! 

Our highly-skilled team has the freedom to serve our customers the best way they know how (who wants to read from a script, right?). As a member of this team, you would be responsible for answering customer inquiries through email, chat, and phone.

Successful applicants will begin with a two-week training period, following which the opportunity to work remotely is available. This is a 5 day per week position with shifts that may be from Mon-Sun and may include evening work.

We are looking for highly motivated people, who are capable of independent work and can meet set expectations within deadlines.

Your responsibilities include:

  • Answering customer inquiries via email, phone & chat
  • Optimizing the team’s tools and work procedures

We’re looking to fill this role immediately, so please apply ASAP!

Requirements

  • Advanced computer skills.
  • Fluent professional English proficiency
  • Type a minimum of 50 words per minute. (Test yourself online if unsure!)
  • Excellent written and spoken communication skills.
  • Willingness to help our customers and provide them with a personal experience.
  • Creative problem solver.
  • Ability to continuously develop and adapt to a growing team.
  • You hold yourself to high ethical standards

Benefits

  • Learning experience at a high-growth company
  • Dynamic working environment w/ young management team
  • Contribute to a service used by more than 7 million Americans
  • Options to quickly advance in your career as the company experiences growth