Overview

Tethr is the first Communications Intelligence platform that listens to, accurately transcribes and analyzes phone conversations in real-time, giving you searchable, actionable insights. The more Tethr listens, the more it learns. Tethr gets smarter by the minute.

With Tethr’s cloud-based platform, businesses can finally use the information the customers share directly to improve their experience, turn every team member into a top performer, reduce call volumes and costs, create more effective offers and transform a contact center into a profit generator.

Responsibilities:

  • Work with stakeholders to create and extend software architecture and design specifications based on complex requirements
  • Validate designs including scalability, stability, adherence to best practices, security, and general suitability for large scale, enterprise SaaS operations
  • Implement software, unit tests, and functional tests for software designs created by you or others
  • Participate in design reviews and code reviews
  • Mentoring and collaboration across the company
  • Assist support and operations staff with a customer first attitude
  • Prototype ideas to assess viability and cost
  • Maintain current knowledge of software engineering tools and practices
  • Possess excellent problem solving and debugging skills to rapidly identify and fix defects.
  • Detect and resolve performance and scalability issues

Qualifications:

  • 8+ years of experience
  • A friendly, collaborative, team attitude
  • Experience with software design and architecture involving medium to large scale, high-throughput distributed systems
  • Experience with front-end technologies: JavaScript/TypeScript, Angular JS, CSS 3, Redux, HTML5
  • Experience with back-end technologies: Net, C#, Azure, message bus, Lucene search engines, document databases, REST API design
  • Working in a lean or agile environment
  • Experience with public cloud services (Azure, AWS)
  • Knowledge of software design patterns, OOP, SOLID, Functional Programming
  • Experience with code versioning tools, Git, SVN, Mercurial
  • Experience with concurrent / multi-threaded patterns

Preferred:

  • Experience with big data and real-time analytics tools like Azure Data Lake, Hadoop, Kafka, Splunk, Azure Stream Analytics
  • Experience with NoSQL/Document Db (Azure Cosmos DB, DocumentDB, CouchBase, MongoDB)
  • Knowledge of graph databases and graph theory
  • Knowledge of NLP (Natural language processing) and/or analytic methodologies
  • PCI-DSS, HIPAA, and/or High Trust
  • Experience with micro-services
  • Other keywords: RabbitMQ, Elastic Search, Azure Event Hubs, Azure Service Bus, SQL Server
  • Familiarity with web security standards, OWASP, OAuth2, OpenID Connect, SAML